Title: PRIORITY BANKING RELATIONSHIP MANAGER (SAN JOSE MAIN, BILINGUAL IN JAPANESE PREFERRED)
Location: CALIFORNIA-SAN JOSE
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Headquartered in San Francisco, UnionBanCal Corporation is a financial holding company with assets of $92.3 billion at March 31, 2012. Its primary subsidiary, Union Bank, N.A., is a full-service commercial bank providing an array of financial services to individuals, small businesses, middle-market companies, and major corporations. The bank operates 407 branches in California, Washington, Oregon, Texas, New York and Illinois, as well as two international offices. UnionBanCal Corporation is a wholly-owned subsidiary of The Bank of Tokyo-Mitsubishi UFJ, Ltd., which is a subsidiary of Mitsubishi UFJ Financial Group, Inc. Union Bank is a proud member of the Mitsubishi UFJ Financial Group (MUFG, NYSE:MTU), one of the world's largest financial organizations. Visitwww.unionbank.comfor more information.
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Implement the Priority Banking program within target area through an annual marketing plan and strategy, tailored to office locale and consistent with overall direction of Priority Banking. Plan/develop strategy to expand the portfolio and ensure retention of profitable clients. Detail specific actions to cross-sell, establish referral program to develop new client business, and increase non-interest income to office. Plan should include how results can be measured. Identify prime Priority Banking prospects from research of Office's current customer base, referrals from within and outside the Bank, word of mouth, local professional/service groups, social contacts, etc. Meet with prospects frequently, often outside the office, to present full package of personal financial services, match their needs and sell the value of the Priority Program, and ask for the business. Maintain client portfolio of minimum 150-200 clients whose relationships are among the most profitable and complex in the program with assistance from the Priority Banking Associate. Adjust portfolio size to accommodate the demands of servicing prime clients and/or supervisory responsibilities. Criteria set by Priority Banking Manager/RVP's with input from Priority Banking Administration. Accountable for portfolio growth and profitability, as well as any attrition. Monitor each client's account profitability and service use. Consult with clients as to various services or products, which would be advantageous for them. Keep clients aware of new products and of changes in the financial arena, which would affect them. Respond to problems clients may experience with the handling of their accounts and ensure proper handling of service requests. Ensure that accurate and complete records are kept for each client relationship. Analyze client's personal credit needs and requests, qualify borrower, recommend best-suited loan product commensurate with the Bank's desired profit margin and the value of the client's total relationship. Approve loans with typical loan authority from $25,000 to $50,000. Review client's credit standing at least annually. Regularly introduce clients to other areas of the Bank to service special needs. For example, explain services offered by other areas of the Bank and introduce client to the appropriate officer. Recognize and refer potential clients for such areas as the Middle Market Relationship Teams Financial Management Group, and Personal Trust Services. Provide personal and specialized service for all types of customer transactions. Represent the Bank and Priority Banking in the community by becoming active in professional and service organizations or clubs. Speak and make presentations to groups made up of many potential clients to increase program visibility and locate contacts. Document activities, contacts made, follow-through action, and results achieved. Engage in regularly scheduled portfolio performance review with Priority Banking Manager/RVP. Set quarterly sales and retention goals.
SKILLS REQUIRED: College degree or equivalent work experience. Requires successful completion of Priority Banking Training program. Ability to increase financial product expertise. Typically requires a minimum of three years experience as a P.B.O. or equivalent, comparable work experience.
KNOWLEDGE REQUIRED: Thorough knowledge of the characteristics and financial needs of Priority Banking's target market. Full array of Priority Banking services/products. Relationship profitability measurements, personal financial statement analysis. Personal tax-return analysis, bank operations and loan policies and procedures. Knowledge of, or the ability to learn quickly the Bank's organization and staffing (who can answer questions/solve problems). Events and activities in the financial marketplace. Advantages and limitations of service/products offered by the competition. Knowledge of local business and industry. Ability to enhance financial expertise through self-education, accounting, seminars, journals, periodicals, etc. Financial Planning process strongly recommended.
ABILITIES REQUIRED: Strong sales and service orientation. Ability to: earn and maintain the confidence of clients; identify client needs and related Bank services; sell the concept of relationship servicing, close a sale, negotiate fair servicing pricing; communicate effectively with all levels of management and with customers of varying levels of business sophistication; prioritize work to achieve maximum productivity for time spent; make effective group presentations, identify unique opportunities in individual market areas to gain entry to business and social situations where Priority Banking contacts can be made. (All of the above accomplished independently, with little or no assistance from the Priority Banking Manager).
This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Union Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. EOE. M/F/D/V
